Returns are accepted within 30 days of the date of purchase, 100 % Satisfaction Guarantee. If there is a problem we will replace, exchange or refund the amount paid. All returns must be sent in the original package. All returns will only be accepted when accompanied by a return authorization issued by Special Occasions Arts please contact our customer service department by telephone or email.
Defective or damaged materials will be exchanged with the same material at no additional cost Please notify our customer service department. To obtain a return or exchange authorization, please contact our customer service department at 609 668 0250, or Complete the on line contact form.
To cancel an on line order placed with Special Occasions Arts please contact our customer service department as soon as possible, in most cases we ship on the same or the next business day. Every effort will be made to accommodate your cancellation as long as it has not shipped. if the order has shipped the order cannot be canceled we will then issue a return authorization and will give you a refund when the item is returned.
When contacting customer service to cancel or return an order, please be ready to provide your name and order number. We will issue an return authorization number. Please write this number on the outside of the package.
Send your Returns to:
Special Occasions Arts
206 Split Rock Road
Browns Mills, NJ 08015
We ship via United States Postal Service (USPS). Tracking information will be provided when shipment is made, with the exception of large flat envelopes as the postal service will not allow tracking numbers on this type of item. Our shipments are mailed on the next business day. We have expedited shipping available. In the event of any delay you will be notified via email.
We do ship to APO and FPO addresses. We also ship internationally on merchandise permitted by customs in your country.
We believe that you, as our online visitor, have the right to know our practices regarding any information we might collect when you visit our website.
We will ask you to provide personal information on our website shopping cart when you choose to buy a product or service. This information may include your name, mailing address, phone number, credit card number, all of which are necessary to the ordering of products/services on this site. We, and any parent, subsidiary and other affiliated companies may use this information to improve their marketing and promotional efforts as well as to improve the user experience on the website. We do not sell or rent your personal information to third parties for their marketing purposes without your express consent. However, your personal information may be disclosed in the normal scope of business of providing goods and services to customers, including but not limited to, advertisers, third party service providers and law enforcement authorities.